Total Quality Management

Total Quality Management (TQM) is set of systematic activities carried out by the entire organization to effectively and efficiently achieve Company Objective so as to provide products and services with a level of Quality that satisfies customers,  at the appropriate time and price.  Total means total involvement of all employees, Quality means satisfying customers and management means rotation of PDCA.

TQM encompasses entire organization, from supplier to customer. Stresses a commitment by management to have a continuing company-wide drive toward excellence in all aspects of products and services that are important to the customer

Various elements of TQM are:

Focus on Customer driven quality. The customer determines the level of quality. Whatever an organization does to foster quality improvement—training employees, integrating quality into the design process or buying new measuring tools—the customer determines whether the efforts were worthwhile.

Total employee involvement. Every employee in organisation should participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are one form of empowerment.

Process Focus. A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (again, either internal or external). The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation.

Integrated system. Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM

Strategic and systematic approach. A critical part of the management of quality is the strategic and systematic approach to achieving an organization’s vision, mission, and goals. This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component.

Continual improvement. A major thrust of TQM is continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations.

Data based decision making. In order to know how well an organization is performing, data on performance measures are necessary. TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history.

Communications. During times of organizational change, as well as part of day-to-day operation, effective communications plays a large part in maintaining morale and in motivating employees at all levels. Communications involve strategies, method, and timeliness.

We offer training & Implementation on following topics under Total Quality Management