Process Mapping

Process Mapping is a visual Lean tool of how work & activities flows within a process. It captures each activity, decision point, handoff, and responsibility across functions and helps understand total turnaround time of process and time wasted in value adding and non value adding activities

In office and support environments—where tasks are often abstract and cross-departmental—process mapping helps identify who does what, when, where, and how, creating clarity that is often lacking. At its core, process mapping shifts the view from “departmental silos” to a flow perspective, enabling teams to see the end-to-end journey of information, documents, and decisions

Unlike shop-floor operations, office processes are often less visible—making bottlenecks, delays, and rework difficult to detect. They tend to be highly variable, with each person or team working differently, and cross-functional in nature, where tasks frequently pass between departments, leading to “over-the-wall” issues. Process Mapping brings clarity by making these workflows transparent and measurable, enabling fact-based improvements

Process Mapping is not just a visualization tool—it is a strategic Lean method for uncovering hidden inefficiencies in office and support processes. By making processes transparent, measurable, and team-driven, organizations can reduce lead times, improve quality and accuracy, cut costs and enhance both customer and employee satisfaction.